Refund policy
SeatX | Justin's Customs LLC
Effective Date: October 12, 2026
At SeatX, many of our products are custom-built, made to order, personalized, or sourced specifically for individual customers. These products often require advance material purchases, design work, manufacturing commitments, and coordination with third-party suppliers.
Please review this policy before placing an order, as return and cancellation eligibility varies by product.
1. Custom & Made-to-Order Products
All custom, personalized, and made-to-order products are final sale, subject to applicable law.
This includes, but is not limited to:
- Custom rear seat deletes
- Custom trunk panels and trunk setups
- Custom upholstery, stitching, and interior components
- Personalized logos, graphics, and LED components
- Custom roll cages and chassis components
- Custom seats and steering wheels
- Special-order products manufactured or modified to customer specifications
- Any other product clearly identified as custom, personalized, made-to-order, or final sale before purchase
The custom-order process may begin immediately after payment is received. This may include ordering materials, preparing designs, reserving production capacity, or submitting manufacturing instructions to suppliers.
Customer-requested cancellations are generally not accepted once materials have been purchased, design work has begun, or manufacturing commitments have been made.
Cancellation requests submitted before these commitments are made may be considered individually.
Where cancellation or a refund is required by law, SeatX will comply with the applicable requirements. Any legally permissible deductions will be based on applicable contractual terms and recoverable losses.
The fact that physical construction has not yet begun does not necessarily mean that an order has incurred no expenses.
2. Order Changes & Modifications
Requests to change an order's design, materials, specifications, vehicle application, or product type must be approved by SeatX.
All significant order modifications must be confirmed in writing.
If an order modification is approved:
- Materials or manufacturing commitments associated with the original order may already have been incurred.
- Additional materials, design work, or manufacturing expenses may be necessary.
- Any additional charges or price differences will be communicated before the modification is approved.
- Previously incurred expenses do not automatically disappear when an order is changed.
- The revised order remains subject to applicable custom-order terms and any additional terms agreed upon in writing.
Transferring an existing payment toward a different product does not automatically cancel the original transaction or establish an entitlement to a full refund.
Any subsequent cancellation request will be evaluated under the applicable agreement and law.
3. Third-Party & Partner-Manufactured Products
SeatX offers certain products manufactured, supplied, or fulfilled by independent third-party companies, including roll cages, custom seats, steering wheels, and other automotive components.
These products may be manufactured overseas, ordered specifically for the customer, or produced according to individual specifications.
Third-party products may be subject to additional manufacturer-specific production, cancellation, return, and warranty conditions.
Any additional conditions that affect a customer's purchase will be disclosed before checkout.
For custom or special-order third-party products, cancellation may not be available after the manufacturer accepts a noncancelable order or begins production, subject to applicable law.
For standard, non-custom third-party products, return eligibility will depend on the disclosed product-specific terms and applicable legal requirements.
All customers who purchase through SeatX should contact SeatX directly regarding returns, cancellations, defects, or warranty claims.
SeatX may coordinate with the original manufacturer to evaluate and resolve these requests. Manufacturer involvement does not eliminate any legal obligations SeatX may have as the seller.
4. Standard Returns — Non-Custom Products
SeatX offers a 30-day return policy on eligible standard, non-custom products.
Customers have 30 days from the date of delivery to request a return.
To qualify for a discretionary return, the product must be:
- Unused and uninstalled
- In its original condition
- In its original packaging, including applicable accessories
- Accompanied by proof of purchase
Products that have been installed, used, damaged, altered, or modified are not eligible for discretionary returns.
All approved discretionary returns of eligible non-custom products are subject to a 15% restocking fee, calculated on the purchase price of the returned merchandise, excluding shipping charges and applicable sales tax. This fee helps cover return processing, inspection, repackaging, and inventory handling.
Restocking fees will not apply to products returned due to manufacturing defects, shipping damage, incorrect items supplied by SeatX, or other circumstances where a full refund is required by law.
Customers are responsible for return shipping costs on discretionary returns unless otherwise agreed or required by law.
Original shipping charges are nonrefundable for discretionary returns unless otherwise required by law.
To request a return, email seatxsales@gmail.com with your order number and reason for the return.
If approved, we will provide return instructions and disclose the applicable refund amount, including any restocking fee.
Items sent back without prior authorization may not qualify for discretionary returns.
5. Order Cancellations
Customers wishing to cancel an order should contact SeatX as soon as possible.
For standard, non-custom products that have not shipped, cancellation requests will generally be accommodated when fulfillment has not begun and no disclosed, lawful cancellation restriction applies.
For custom, personalized, and made-to-order products, cancellation eligibility depends on the terms applicable to the purchase, the order's status, expenses already incurred, and applicable law.
SeatX may review cancellation requests individually and determine whether a full refund, partial refund, or other resolution is appropriate and legally permissible.
Any cancellation deductions must comply with applicable law. SeatX does not impose automatic forfeiture of payments beyond what is legally enforceable.
This section does not limit cancellation rights arising from legally required shipping-delay notices, failure to fulfill an order, or other applicable consumer protections.
6. Production & Shipping Timelines
Custom products are manufactured individually. Production and shipping timelines may vary depending on product complexity, material availability, current order volume, and supplier schedules.
Estimated lead times will be communicated on the applicable product page, during checkout, or in writing.
These estimates are not guarantees against unforeseen delays.
However, SeatX will comply with applicable shipping and delivery requirements.
If we determine that an order cannot ship within the originally stated timeframe, we will provide any legally required notice and offer the customer the applicable options, including agreeing to a revised shipping date or canceling for a prompt refund.
If no shipping timeframe is stated, applicable legal requirements governing shipment times will apply.
7. Damaged, Defective & Incorrect Products
Please inspect your order upon delivery.
If an item arrives damaged, defective, or incorrect, contact us promptly at seatxsales@gmail.com.
Please include your order number, a description of the issue, and photographs when available.
SeatX will review the circumstances and determine an appropriate resolution, which may include repair, replacement, return, or refund.
For third-party products, we may coordinate with the original manufacturer to investigate defects or arrange repairs and replacements.
Nothing in this policy limits rights or remedies available under applicable law for defective, damaged, misrepresented, or incorrectly supplied products.
8. Final-Sale & Non-Returnable Items
The following products are generally excluded from discretionary returns:
- Custom-made and personalized products
- Sale Items
- Made-to-order merchandise
- Products manufactured to customer-provided specifications
- Special-order products identified as nonreturnable before purchase
- Installed, used, altered, or modified products
- Clearance or final-sale products clearly identified as such before purchase
- Gift cards, except where required by law
Final-sale designations do not eliminate legally required refunds, warranties, or remedies.
9. Refund Processing
Once a return or cancellation is approved, SeatX will notify the customer of the refund amount and any applicable lawful deductions.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.
Discretionary refunds will generally be processed within 10 business days following approval or receipt and inspection of an eligible return.
Where applicable law requires a shorter timeframe, the legally required timeframe will apply.
Banks and payment providers may require additional time to post refunds.
If more than 15 business days have passed since an approved refund was processed, please contact seatxsales@gmail.com.
10. Payment Disputes
We encourage customers to contact SeatX directly regarding order concerns so we have an opportunity to review and resolve the issue.
If a payment dispute or chargeback is initiated, SeatX may provide relevant transaction records, purchase terms, order modification history, customer correspondence, and fulfillment documentation to the payment provider.
All disputes will be handled in accordance with applicable payment-network rules and consumer protection laws.
Nothing in this policy restricts a customer's lawful right to dispute a transaction.
11. Policy Applicability & Customer Rights
This policy applies to orders placed on or after October 12, 2026.
Orders placed before this date remain subject to the terms applicable at the time of purchase, including any valid subsequent agreements or modifications.
SeatX reserves the right to update this policy for future purchases.
Nothing in this policy is intended to waive or restrict nonwaivable rights under applicable federal, state, or international law.
If any provision conflicts with applicable law, the law will control.
A written copy of this policy is available upon request.
12. Contact Information
SeatX / Justin's Customs LLC
Email: seatxsales@gmail.com
Website: https://seatx.us
Authorized Return Address:
92 Ontario Road
Floral Park, NY 11001
929-
Please contact us before shipping any return.